Provided end-to-end customer support, handling inquiries, complaints, replacements, refunds, and charge backs with a strong focus on customer satisfaction.
Managed and updated customer orders using Shopify and fulfillment platforms, ensuring accuracy in order processing and timely issue resolution. Planned, scheduled, and executed email marketing campaigns on Shopify on assigned days, coordinating content and visuals using Canva. Updated product pricing, promotions, and offers across the website to support ongoing campaigns and sales initiatives. Managed IT infrastructure, including hardware, software, and network systems.























